Published 12/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 640.58 MB | Duration: 4h 25m
Deliver exceptional customer experiences, exceed expectations, and build lasting relationships with customers.
What you'll learn
The evolution of customer service and its modern applications.
How to enhance customer satisfaction through effective follow-ups and complaint handling.
Techniques to exceed customer expectations at every interaction.
Innovative customer service practices to build loyalty and trust.
Practical strategies to view and treat customers as valued partners in your success.
Requirements
No prior experience is required-this course is suitable for beginners and professionals alike. A willingness to engage with customers empathetically and creatively.
Description
Introduction:Customer service is the backbone of successful businesses, shaping customer experiences and driving loyalty. This comprehensive course provides the tools, techniques, and strategies needed to excel in customer service, ensuring satisfaction and fostering innovation. Whether you're a service representative, manager, or business owner, this course equips you with actionable insights to exceed customer expectations and create meaningful interactions.Section-Wise Write-Up:Section 1: IntroductionIn this section, we define customer service and explore its importance in creating memorable customer experiences. You'll understand the fundamentals of customer service and its role in building customer trust and loyalty.Section 2: History of EvolutionGain a deeper perspective on the evolution of customer service from traditional call centers to modern social media platforms. This section also delves into outsourcing and how social media has transformed customer interactions, offering both opportunities and challenges.Section 3: Core Elements of Customer ServiceThis section focuses on key strategies to improve customer service, including:Increasing the lifetime value of each customer.Reducing barriers to purchasing.Defining what excellent customer service looks like in practice.Section 4: Customer Follow-UpLearn the art of maintaining customer relationships through effective follow-up strategies. Topics include gathering and acting on feedback, handling complaints with grace, and understanding customer needs by stepping into their shoes.Section 5: Exceeding Customer ExpectationsThis section explores the concept of going beyond basic service to delight customers. Key topics include identifying opportunities for improvement, understanding customer expectations, and leveraging every touchpoint for enhanced service delivery.Section 6: How to Help Customers EffectivelyDiscover practical techniques for helping customers in meaningful ways. You'll learn how to "go the extra mile" and build long-lasting impressions through a series of practical, customer-focused exercises and principles.Section 7: Innovative Customer Service TechniquesThe final section explores innovative approaches to customer service. Learn from inspiring quotes, techniques to foster loyalty, and creative ways to view customers as valued guests. You'll also tackle challenges like handling complaints, interacting with diverse customers, and embracing the idea that customer service is a mindset-not just a department.Conclusion:By completing this course, you'll be equipped to handle diverse customer scenarios, exceed expectations, and drive loyalty through innovative service techniques. Mastering customer service goes beyond resolving complaints-it's about building lasting relationships and creating extraordinary experiences.
Overview
Section 1: Introduction
Lecture 1 What is Customer Service
Section 2: History of Evolution
Lecture 2 History and Evolution
Lecture 3 More on History
Lecture 4 Call Centre Outsourcing
Lecture 5 Social Media
Section 3: Customer Service
Lecture 6 Importance of Customer Service
Lecture 7 Increase the Amount of Money Each Costomer
Lecture 8 Increase How Often a Customer Buys from You
Lecture 9 Decrease Barries to Buying
Lecture 10 What is Excellent Customer Service
Section 4: Customer Follow Up
Lecture 11 Following up on Feedback
Lecture 12 Call and Follow up with Specific Customer
Lecture 13 Handling Complaints and Return Gracefully
Lecture 14 Understanding the Customers Needd and Wants
Lecture 15 Stand in Your Customer Shoes
Section 5: Exceeding customer service
Lecture 16 Introduction to Exceeding Customer Service
Lecture 17 Advantages of Exceeding Customer Expectations
Lecture 18 Exceeding Customer Expectations
Lecture 19 What do Customers Expect
Lecture 20 Identifying Other Touch Points to Improve
Section 6: How to help?
Lecture 21 Going out of the way to Help Customer
Lecture 22 Remember Part 1
Lecture 23 Remember Part 2
Lecture 24 Remember Part 3
Lecture 25 Remember Part 4
Section 7: Innovative customer service
Lecture 26 Inovative Customer service Quotes
Lecture 27 Innovative Customer Service Technique
Lecture 28 Loyal Customer
Lecture 29 Dealing with People
Lecture 30 Most Important Visitor on our Premises
Lecture 31 Customers as Invited Guest to a Party
Lecture 32 What he Wants
Lecture 33 Serve the Customer
Lecture 34 Type of Activity
Lecture 35 Customer Interaction
Lecture 36 Customer Complain
Lecture 37 Customer Revolution
Lecture 38 Customer Service is not a Department
This course is ideal for customer service professionals, team leaders, managers, and anyone passionate about delivering outstanding customer experiences. It's also suitable for entrepreneurs who want to build strong customer relationships to grow their businesses.
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